Shipping
Free shipping worldwide*
- Free Worldwide Shipping (on all orders over $150)
- All prices include VAT
- All items are handmade. Arrival times vary based on mask size:
Small masks: Up to 12 business days.
Medium & Large masks: Up to 21 business days.
If the item is out of stock, please note that due to our handmade process, shipping may take up to 21 business days.
As an online shopper myself, I love to receive my purchases in the shortest period possible. Therefore, I will make every effort to shorten your waiting time too. - Orders are shipped by Fedex with a tracking number.
- Stay in the loop on your order's journey after it leaves us! Once it's on its way, keep an eye on the tracking details, reach out to FedEx in your country, and kindly note that it is the customer's responsibility to track their order. Any questions or concerns? We're always here to help—feel free to
get in touch with us ! - Delivery times will vary according to the destination and type of delivery.
- Delivery times are estimated, delay by post, custom or holiday may occur. Umasqu cannot be held responsible for any delays in delivery. Delayed delivery will not give rise to any penalty nor indemnity, and cannot be used as reason for canceling the order.
- If you refuse to accept your package for any reason other than damage to the package, you may receive a refund for the products, minus the original shipment costs and the return shipping fees and a 5% restocking fee, if and when we receive the package back to our warehouse.
- Please note, for efficient delivery, it is mandatory to provide a contact person's phone number in the destination country during checkout
- Can't wait to receive your mask? Please contact us and we will try to speed up your order